Information Technology

    As we can observe, the information strategy started with the restock process to maintain the value of customer. The stock and supplies being supplied based on the previous week profit or due to the custom seasons. For example, Domino’s Pizza in Kota Tinggi could earn about RM 2000.00 to RM 5000.OO per week. This record will be send straight to the main centre and the main centre will purchased from Dommal Food Services Sdn. Bhd. at the Glenmarie Shah Alam by the automatics record. The Restaurant Manager will count on the stocks left, and order the stock by using e-mails to the main centre which is situated in Kuala Lumpur.

      For the proof of stocks left, each of them have to be done manual in a written forms and have to weight each of the goods. After that, the reports will be sent to the main centre.

      The main center will direct an order towards a nearby warehouse. For example, Kota Tinggi Domino Retail Outlet is near from the Johor Bahru. If any problem occurred about the stocks or financial, each retail outlet may call directly to the main centre in Kuala Lumpur.

       In term of stock checking, this company has use an electronic system which connected the order from the cashier link to the kitchen then to the inventory. By this way, the amount of inventory left accurately and can be detected without wasting time. Thus, this can prevent from theft and inventory reducing.

       Order processing as a dominos customer can be in three ways whether by online, direct calling or approach their nearby retail outlet. Normally, online processing only situated in American States. We can order the pizza by online and check our pizza status and trace it in 10 minutes. On the other hand, if we are buying the goods in the other ways, the cashier will ask for some of our personal questions for security and prove of purchase on bills.

      As the order made, the system will link it to the kitchen to tell the workers to prepare the menu. Next, the system will check the availability of the inventory before they prepare the foods. Then, the system will pass by the information to the cashier back to tell the customer about the duration for their meals to be prepared.

      The attendance of the workers is programmed by a computer a t the corner of the kitchen. Those workers also does not have a fixed position in the department as the objective of the company is to let all workers learn how to make the dominos pizzas.